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Leadership Articles

The Peter Principle in Sales: Research on Promoting Top Reps

Sales organizations promote based on one signal almost every time: who is hitting the number. It feels like the safest, most objective way to decide who runs a team next. Three economists who tested that assumption against real promotion data found it produces almost...

Deal Rescuing: Why Sales Managers Take Over Stalled Deals

Deal rescuing is the most common failure pattern in frontline sales management: a manager takes over a rep's stalled deal and closes it personally instead of coaching the rep through it. It looks like this: a rep brings a stalled deal to a pipeline review, the manager...

ODP Sales Coaching Framework: Deal vs. Skill Coaching

ODP, short for Observe, Describe, Prescribe, is the coaching framework a sales manager runs to convert what they see in a live deal into a rep who sells better than they did yesterday. The manager observes an action and its outcome, describes exactly what happened...

Why Sales Forecasts Are Always Wrong: The Two-Owner Fix

A sales forecast number passes through four or five people before it's final: the rep gives a number, the manager passes it up, the VP passes it up, the CRO passes it up to the board. Each person just hands the number to the next person. So when the number turns out...