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Leadership Articles

Why Sales Managers Are the Least-Coached Role in Revenue

Reps get training every quarter. They get coaching every week, from a manager whose job is partly defined by making them better. They get tools, content, and a cadence built around their own development. The manager coaching them gets almost none of that. The manager...

The Cost of the Heroic Quarter-End Close on Win Rates

At the end of every quarter, sales reps close 2.9 times more deals than they do during a typical stretch of the month. On the surface, that looks like a team rising to the occasion. Underneath it, the same reps lose 11.4 times more deals in that identical window, a...

The Peter Principle in Sales: Research on Promoting Top Reps

Sales organizations promote based on one signal almost every time: who is hitting the number. It feels like the safest, most objective way to decide who runs a team next. Three economists who tested that assumption against real promotion data found it produces almost...

Deal Rescuing: Why Sales Managers Take Over Stalled Deals

Deal rescuing is the most common failure pattern in frontline sales management: a manager takes over a rep's stalled deal and closes it personally instead of coaching the rep through it. It looks like this: a rep brings a stalled deal to a pipeline review, the manager...